Quality Improvement

Our Quality Improvement Department strives to provide products and services of the highest quality and value with a direct focus on meeting the needs of the customer. Through monitoring and evaluation, we can work together to benefit both members and health care providers.

To assist our providers, we also provide Quality Improvement HEDIS® Tip Sheets. These measures from the National Committee for Quality Assurance (NCQA) help ensure our members receive appropriate care.

HEDIS Tip Sheets

Behavioral Health HEDIS Tip Sheets

Guides and Toolkits